Our Terms and Conditions

These Terms and Conditions govern your use of gluck-casino.com, operated by Gluck Entertainment N.V. under Curaçao eGaming licence 8048/JAZ2023-041. Established in 2023, our platform serves players in permitted jurisdictions. Please read every clause before you register, deposit or claim any offer.

Accepting Our Terms

When the agreement takes effect

By creating an account, ticking the acceptance box, logging in, depositing funds or placing a single wager on our platform, you confirm that you have read, understood and accepted these Terms and Conditions in full. The agreement takes effect the moment your account is created and remains in force until either party terminates it under the clauses below.

• These terms form a binding contract between you and Gluck Entertainment N.V.
• If you do not agree with any clause, you must not register or continue playing.
• A wager placed after we publish updated terms means you accept the updated version.
• Only the English version of these terms is legally authoritative; translations are provided for convenience.

Who May Register and Play

Eligibility rules

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with us. We reserve the right to request proof of age at any point and to suspend play until documents are provided. One account per person, per household, per IP address and per payment method is the limit.

• Residents of the United States, United Kingdom, Netherlands, France, Spain, Italy and Belgium may not hold an account.
• You must register with your true legal name, date of birth and residential address.
• Duplicate accounts are subject to closure and forfeiture of balances derived from them.
• It is your responsibility to check whether online gambling is lawful where you live.

Identity Verification Obligations

Know Your Customer checks

Before we process your first withdrawal, we must verify your identity under our Curaçao eGaming obligations. We require a government-issued photo ID, a recent proof of address, and evidence that you own the payment method used, such as a card photo showing only the last four digits or a wallet screenshot. Verification is a one-off requirement in most cases.

• Submit documents through the secure uploader in your account profile.
• Standard review time is up to 72 hours; complex cases may take longer.
• We may run repeat checks at any time, including source-of-funds requests for larger transactions.
• False or borrowed documents result in permanent account closure.

Deposits, Withdrawals, Dormant Accounts

Payment rules

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and Bitcoin. Withdrawals are processed to Visa, Mastercard, Skrill, MiFinity and Bitcoin. The minimum deposit and minimum withdrawal are both 20 AUD, and the weekly withdrawal cap is 10,000 AUD. We charge no fees of our own; your bank or wallet provider may apply theirs.

Dormant accounts

An account with no login activity for 12 consecutive months is treated as dormant. We will attempt to notify you at the registered email address before applying a monthly administration fee to the remaining balance. If the account stays dormant for 24 months, we may close it and, where law permits, remit the balance to you or to the relevant authority.

How Our Bonuses Work

General bonus conditions

Every promotion we run carries its own specific rules published alongside it, and those rules prevail over the general clauses below. Welcome offers, reload bonuses, cashback and tournament prizes form one promotional balance system per account. By claiming any bonus you accept its wagering requirements, game restrictions and expiry window.

• Bonuses carry wagering requirements that must be completed before winnings become withdrawable.
• Maximum bet limits apply while a bonus is active; bets above the cap void the bonus and any winnings.
• Certain games may be excluded or contribute at a reduced rate toward wagering.
• Bonuses expire after the stated validity period; unused bonus funds and free spins are then removed.
• One bonus per person, household, IP address and payment method unless a promotion states otherwise.

Conduct We Do Not Permit

Prohibited practices

We operate on trust, and any attempt to gain an unfair advantage damages every other player on our platform. Where we identify prohibited conduct, we may void bets, confiscate related winnings, close accounts and report serious cases to the licensing authority and payment providers.

• Fraudulent payment, stolen cards or third-party deposits.
• Chargebacks and payment reversals after wagering.
• Multi-accounting to claim repeated bonuses or evade limits.
• Collusion, chip dumping or coordinated play against the house or other players.
• Bots, automated software or any non-human interaction with our games.
• Use of VPN, proxies or other tools to mask a restricted location.

Limits and Self Exclusion

Your tools, our obligations

You may set daily, weekly or monthly deposit limits, loss limits and session reminders in your account settings at any time, and reductions apply immediately. Increases take effect only after a cooling-off period. If you want a break, we offer self-exclusion from 24 hours up to permanent closure on request. During exclusion we will block marketing to you and return any remaining balance.

• Contact support or Gambling Help Online on 1800 858 858 for free, confidential advice.
• We may proactively reach out if our data shows signs of harmful play patterns.
• Self-exclusion cannot be reversed before its stated end date.
• We will never advertise to a self-excluded player.

Closure, Complaints, Updates

Closing your account

We may update these Terms and Conditions at any time. Material changes are announced on our platform and, where appropriate, by email at least 7 days before they take effect. Continued play after the effective date means you accept the revised terms, so we suggest you review this page regularly. The current version with its revision date is always the one published here.

• Complaints go first to support; we aim to respond within 24 hours.
• Unresolved disputes may be escalated to our management and then to the Curaçao eGaming authority.
• These terms are governed by the laws applicable to Gluck Entertainment N.V. under its Curaçao licence.

Frequently Asked Questions

How old do I have to be to play at Gluck Casino?

You must be at least 18, or the higher minimum legal gambling age in your jurisdiction. We verify age before your first withdrawal.

Can I hold more than one account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts are closed and related balances forfeited.

What documents do you need for KYC?

A government-issued photo ID, a recent proof of address, and confirmation that you own the payment method used, such as a card photo showing the last four digits.

How will I know if the terms change?

We publish material changes on the platform and email you at least 7 days before they take effect. Playing after that date means you accept the update.

Can I close my account whenever I want?

Yes. Contact support via live chat or [email protected] and we will settle your remaining balance before closing the account.