Our Privacy Policy in Plain Terms
This policy explains what personal information we collect at gluck33aud.com, why we collect it, how long we keep it and the rights you hold over it. We are Gluck Entertainment N.V., operating under Curaçao eGaming licence 8048/JAZ2023-041, and we treat every data decision as our own responsibility.
The Data We Collect
Categories of information
When you register, verify, deposit, play or contact support at Gluck Casino, we collect only the information needed to run your account lawfully. That breaks down into six clear categories.
- Identity data: your full name, date of birth, email address, phone number and residential address, provided at registration.
- Verification documents: photo ID, proof of address and proof of payment method ownership, collected for KYC before your first withdrawal.
- Transaction data: deposits, withdrawals, bets, wins, losses, bonus usage and payment method details.
- Technical data: IP address, device type, browser, operating system and approximate location derived from your IP.
- Gameplay behaviour: game history, session times, bet sizes and bonus participation, used for account management and responsible-gambling monitoring.
- Marketing preferences: your communication opt-ins and opt-outs, including whether you redeemed a code such as GLUCK100.
How We Use Your Data
We use each category of data for a specific, stated purpose and nothing else. Every purpose below ties back to at least one legal basis described in the next section.
- Creating and administering your account and VIP membership.
- Verifying your identity before your first withdrawal, as required by our Curaçao eGaming licence.
- Processing deposits and withdrawals through PayID, Visa, Mastercard, Skrill, MiFinity, Bitcoin and other supported methods.
- Preventing fraud, money laundering, bonus abuse and multi-accounting.
- Monitoring play for responsible-gambling indicators, including deposit and loss limits you set.
- Sending promotional material where you have consented, such as our weekly 50% reload bonus or weekend cashback offers.
- Meeting legal, regulatory and tax obligations that apply to us as a licensed operator.
Our Legal Bases
Why processing is lawful
Contract: we process your identity and account data to form and perform our player agreement with you. Without it we cannot open an account or pay out winnings.
Legal obligation: KYC verification, AML checks and transaction record-keeping are required by our licence conditions, so we process this data regardless of your consent.
Legitimate interest: fraud prevention, security monitoring, service improvement and aggregated analytics rely on our legitimate interest in operating a safe casino, balanced against your rights.
Consent: marketing communications, optional cookies and any data use beyond the purposes above run only on your explicit consent, which you can withdraw at any time.
How Long We Keep It
We do not hold data indefinitely. Each category has a defined retention period set by law and by practical need.
| Data category | Retention period |
|---|---|
| Identity and account data | 5 years after account closure, per regulatory requirements |
| Verification (KYC) documents | 5 years from the last transaction |
| Transaction and betting records | Minimum 5 years under AML rules |
| Technical and device logs | Up to 12 months for security purposes |
| Marketing preferences | Until you withdraw consent or unsubscribe |
| Support correspondence | 3 years after resolution |
Who We Share Data With
We never sell your personal data. We share it only with categories of partners who need it to deliver a specific service, and always under contract terms that require equivalent protection.
Payment processors handling your deposits and withdrawals, such as card networks, e-wallet providers and Bitcoin payment infrastructure.
Identity verification and AML screening providers that help us run KYC checks.
The Curaçao eGaming regulator and other authorities where disclosure is legally required.
Analytics and hosting providers that support site performance, under data processing agreements.
Game providers, only where necessary to credit gameplay outcomes to your account.
Your Rights Over Your Data
You control your information. Write to us and we respond within 30 days. Your rights include: access to the data we hold, rectification of inaccurate details, erasure where no legal retention applies, portability of data you provided, objection to processing based on legitimate interest, withdrawal of consent for marketing at any time, and the right to lodge a complaint with the relevant data protection authority. Residents of Australia can also raise concerns with the Office of the Australian Information Commissioner. To exercise any right, email us using the contact details in the section below.
Cookies and Security Measures
Protection and tracking
We use cookies and similar technologies for session management, security and, with your consent, analytics and marketing. The full breakdown, including how to manage or disable cookies, sits on our dedicated Cookies Policy page.
On security: all data in transit is encrypted with TLS, data at rest is encrypted on our servers, and access is limited by role-based controls with logged audit trails. In the event of a data breach affecting your rights, we notify you and the relevant authorities without undue delay in line with our legal obligations.
Contact Our Data Officer
Questions, requests or complaints about this policy go to our Data Protection Officer at [email protected]. You can also reach our 24/7 support team at [email protected]. If we cannot resolve your concern to your satisfaction, you may complain to the data protection authority in your jurisdiction. We review this policy whenever our practices change and publish the updated version on this page.
Frequently Asked Questions
Do I have to give my ID before I can withdraw?
Yes. Before your first withdrawal we verify photo ID, proof of address and payment method ownership, as required by our Curaçao eGaming licence. We keep these documents for 5 years from your last transaction.
Can I stop marketing emails from Gluck Casino?
Yes, withdraw consent any time via the unsubscribe link in any email or by contacting [email protected]. We erase your marketing preferences immediately, though transaction records must be kept for at least 5 years under AML law.
Do you sell my data to third parties?
No. We share data only with payment processors, KYC providers, regulators and analytics partners under strict data processing agreements, and only where a specific service or legal duty requires it.
How long do you keep my betting history?
We retain transaction and betting records for a minimum of 5 years to comply with anti-money-laundering rules, after which we delete or anonymise them.
How do I get a copy of my data?
Email [email protected] requesting access and we provide the personal data we hold about you within 30 days.