Your Wellbeing Comes First

Gambling at Gluck Casino should stay what it is meant to be: entertainment you pay for, like a night out. The moment it stops feeling that way, we want you to have the tools and the support to take back control, on your own terms, without judgement.

Our Commitment to You

We take player wellbeing seriously, and we build it into the platform rather than leaving it to willpower. Every account at gluck33aud.com comes with a full set of protective tools switched on by default, including reality checks and session reminders that pop up while you play.

Our systems also monitor play patterns for early indicators of harm, such as sudden increases in deposit size, extended overnight sessions or repeated failed withdrawal attempts followed by more deposits. When we see these signals, we reach out discreetly, suggest limits and, where serious concern exists, we may apply protective restrictions to your account. This is never a punishment; it is how we look after our players.

We are licensed by Curaçao eGaming (licence 8048/JAZ2023-041) and operate under Gluck Entertainment N.V., which means responsible gambling obligations are a condition of our operation, not an optional extra.

Know the Warning Signs

Problem gambling rarely announces itself. It builds gradually, and the person affected is often the last to notice. These are the signs we ask you to watch for, in yourself or in someone you care about:

• Chasing losses: depositing again straight after a losing session to win money back.
• Playing longer than planned: saying "just one more spin" and losing hours.
• Hiding your play: concealing deposits, sessions or account balances from family and friends.
• Borrowing to gamble: using credit cards, loans or money owed for bills to keep playing.
• Gambling to escape: playing to switch off stress, anxiety or low mood rather than for fun.
• Irritability and restlessness when not gambling, or mood swings tied to wins and losses.
• Neglecting work, study or relationships because of time or money spent playing.
• Failed attempts to cut down: trying to stop or set limits and repeatedly overriding them.

Tools You Can Activate Today

Practical limits in your account

Every tool below is free, takes under a minute to set and applies instantly. Open your profile, choose Responsible Gaming, and select what you need.

• Deposit limits: cap how much you can deposit per day, week or month, activated in your account settings under Responsible Gaming.
• Loss limits: set a maximum you are prepared to lose in a period; once reached, play stops until the period resets.
• Wagering limits: restrict the total amount you can bet, regardless of wins or losses.
• Session timeouts: force a log-out after a set period, such as 60 or 120 minutes.
• Reality checks: on-screen reminders at intervals you choose, showing time played and net result for the session.
• Cooling-off periods: a short break of 24 hours to 30 days that blocks play but keeps your account and balance intact.
• Self-exclusion: a longer, firmer lock-out covering all play on your account, described in the next section.

How Self Exclusion Works

Durations we support

You can exclude yourself for 24 hours, 7 days, 30 days, 6 months or permanently. A self-exclusion blocks deposits, play and promotional offers for the entire duration you choose, and you cannot lift it early. This is deliberate: the lock exists to protect future-you from a decision made in a weak moment.

Your balance is safe during exclusion. Any funds in your account remain yours, and we will withdraw them to a payment method in your name on request, usually within 0-24 hours for e-wallets and crypto, or 1-3 business days for cards. Open bets at the time of exclusion are settled normally and any winnings are added to your balance for withdrawal.

When a fixed exclusion ends, the account reactivates automatically, and we will contact you first with a 24-hour reflection window before play resumes. Permanent exclusion cannot be reversed. Reactivation requests for fixed periods must come through [email protected] with identity verification.

Protecting Children and Young People

You must be at least 18 years old to hold an account with us. Our KYC process requires photo ID before your first withdrawal, and we run age checks at account creation and at verification, so underage play is shut down as early as possible. Accounts we find to belong to anyone under 18 are closed immediately and balances returned.

If children or teenagers have access to your devices, please do not leave your session logged in, and consider parental control software such as Net Nanny or Qustodio to block gambling sites across the household. Keep payment details and passwords out of reach, and never let anyone under 18 watch or take part in play on your account, even casually.

Free Help Across Australia

Sometimes the best support is a conversation with someone outside the game entirely. These Australian services are free, confidential and available regardless of whether you play with us:

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au, with free online counselling and live chat.
• Lifeline: 13 11 14, lifeline.org.au, 24/7 crisis support if gambling is affecting your mental health.
• Gamblers Anonymous Australia: gamblersanonymous.com.au, free peer-support meetings across all states.
• Relationships Australia: 1300 364 277, relationships.org.au, counselling for families affected by gambling.

Talk to Us Anytime

Our support team is available 24/7 through live chat and at [email protected]. Ask for the responsible gaming desk by name and your query will be handled by a trained specialist, confidentially, with no impact on your standing as a player.

Whether you want help setting a limit, need clarity on how self-exclusion treats your balance, or simply want to talk through whether your play still feels fun, we will listen and act on what you ask. You set the pace; we hold the door.

Frequently Asked Questions

Can I withdraw my balance while self-excluded?

Yes. Your money remains yours. Email [email protected] and we will process a withdrawal to a verified payment method in your name, typically within 0-24 hours for e-wallets and crypto or 1-3 business days for cards.

Can I cancel a self-exclusion early?

No. Fixed exclusions of 24 hours, 7 days, 30 days or 6 months run their full term, and permanent exclusion cannot be reversed at all. This protects you from decisions made in the moment.

Where do I set deposit limits?

Log in, open your profile, select Responsible Gaming and choose your daily, weekly or monthly deposit cap. The limit applies immediately and can be lowered at any time; increases take 24 hours to activate.

Is there a free helpline I can call in Australia?

Yes, Gambling Help Online on 1800 858 858 is free, confidential and available 24/7, with online counselling at gamblinghelponline.org.au.