Our AML and Verification Rules
This page sets out, in plain terms, how Gluck Casino verifies your identity and keeps our platform free of money laundering. We hold licence 8048/JAZ2023-041 from Curaçao eGaming, and the checks below are a condition of that licence.
Our Commitment to AML Rules
Gluck Casino operates under licence 8048/JAZ2023-041 issued by Curaçao eGaming, and we treat the anti-money-laundering and counter-terrorism-financing obligations of that jurisdiction as binding on every part of our operation. Our compliance programme is overseen by a designated Money Laundering Reporting Officer (MLRO) who reports to senior management.
In practice this means we run risk assessments on every account, train our staff in AML awareness, and keep an audit trail of decisions. We do not accept deposits from third parties, and we refuse any transaction we cannot reasonably explain. Where the law requires it, we report suspicious activity to the relevant authority without notifying the account holder.
- Know Your Customer (KYC) checks on every player
- Ongoing monitoring of deposits and withdrawals
- Reporting of suspicious transactions to the authorities
- Staff AML training and an appointed MLRO
When We Verify Your Account
We verify your identity before your first withdrawal, and we may run checks at registration or at any point when thresholds are reached. Our minimum withdrawal is 20 AUD and the weekly cap is 10,000 AUD, so verification is a fixed step before any funds leave your account.
You will need three types of document: a photo ID (passport, driver licence or national ID card), a proof of address (utility bill or bank statement dated within the last three months), and proof of payment method ownership (a card photo showing the first six and last four digits, or a screenshot of your e-wallet or Bitcoin wallet showing your name).
- Photo ID: passport, driver licence or national ID card
- Proof of address: utility bill or bank statement, issued within 3 months
- Payment ownership: card photo (middle digits covered) or e-wallet/crypto wallet screenshot
| Stage | What we check |
|---|---|
| Registration | Basic details, age 18+, restricted-country screening |
| First deposit | Payment method matches your name |
| First withdrawal | Full KYC: ID, address, payment ownership |
| Higher activity | Source of funds and enhanced due diligence |
Verification Step by Step
Verification at Gluck Casino is done through your account settings. Upload your documents, and our compliance team reviews them. Most checks are completed within 24 hours; complex cases can take up to 3 business days, and we will tell you if we need more time.
Your documents are stored on encrypted servers with strict access controls. Only trained compliance staff can view them, and we never share them with third parties except where the law requires disclosure.
- Open the Verification section of your account
- Upload a clear photo or scan of your ID
- Upload a recent proof of address
- Upload payment method proof if withdrawing
- Wait for our review, usually under 24 hours
- Withdrawals unlock once the check is passed
Why We Ask for Source of Funds
If your deposits are large or unusual compared with your profile, our licence obliges us to ask where the money came from. This is not an accusation; it is a standard enhanced due diligence step applied to accounts that cross certain activity thresholds.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing regular income, or documentation of an asset sale. We assess each case individually and only request what is proportionate to the activity on the account.
- Payslips or an employment contract
- Bank statements showing regular income
- Tax returns or dividend statements
- Sale contracts for property or assets
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. We look for patterns that suggest structuring, third-party funding, or funds passing through the account without genuine play. Deposits come in via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and Bitcoin, and each method carries its own screening rules.
We apply a same-method rule: withdrawals go back to the same Visa, Mastercard, Skrill, MiFinity or Bitcoin method you used to deposit, in proportion to what you put in. The minimum withdrawal is 20 AUD and the weekly maximum is 10,000 AUD. E-wallet and crypto withdrawals are processed within 0 to 24 hours, while card and bank transfers take 1 to 3 business days. We charge no fees on either side.
| Item | Rule |
|---|---|
| Minimum deposit | 20 AUD |
| Minimum withdrawal | 20 AUD |
| Weekly withdrawal cap | 10,000 AUD |
| Withdrawal method | Same method as deposit |
| Processing time | 0-24 hours e-wallets and crypto, 1-3 business days cards |
If Verification Fails
Where documents are missing, unreadable or inconsistent, we pause withdrawals on the account until the issue is resolved. You keep access to your account and any balance, but funds cannot leave until KYC is complete.
If verification fails outright, for example because the account belongs to someone under 18, sits in a restricted country such as the United States, United Kingdom, Netherlands, France, Spain, Italy or Belgium, or shows links to fraudulent funds, we close the account. In genuine-play cases the remaining balance is returned to the verified source method; where fraud or third-party funding is established, funds may be frozen and reported to the authorities. You can appeal any decision by writing to [email protected].
- Missing documents: withdrawals paused, play allowed
- Failed ID match: account suspended pending review
- Underage or restricted country: account closed
- Fraud or third-party funds: funds frozen and reported
How Long We Keep Records
We retain verification documents and transaction records for at least five years after the account closes, as required under Curaçao eGaming rules. Retention lets us answer regulator requests and support investigations if a past transaction is ever queried.
After the retention period we delete or anonymise your documents. You can request a copy of the data we hold at any time by contacting [email protected]; our live chat is available 24/7 if you have questions about this policy.
Frequently Asked Questions
How long does verification take at Gluck Casino?
Most reviews finish within 24 hours. Complex cases can take up to 3 business days, and we will contact you if we need extra documents.
Do I need to verify before depositing?
No. Verification is required before your first withdrawal. We may also run checks at registration or when your activity crosses certain thresholds.
Why must I withdraw with the same method I deposited with?
Our same-method rule is an anti-money-laundering control. It confirms that funds return to their verified source and blocks third-party payouts.
What happens to my documents after verification?
They are stored on encrypted servers with restricted access and kept for at least five years after your account closes, then deleted or anonymised.